Our privacy promise
We’re Plan (NW) Limited trading as Lease Your Car (‘the Company’, ‘Us’, ‘We’ or ‘Our’).
We’re a Partner of Jurni Limited, and we introduce to them under our trading agreement. We’ll need to share your information with them so that we can offer you suitable products and services.
We are committed to respecting your privacy and protecting your personal information
We’re Plan (NW) Limited trading as Lease Your Car. We’re a Partner of Jurni Limited and we introduce our business to them under our trading agreement. We’ll need to share your information with them so that we can offer you suitable products and services. We’re both committed to respecting your privacy and protecting your personal information and abide by the General Data Protection Regulations and are registered with the Information Commissioners Office for the processing of data. Our Data Protection Registration Number is ZA500853 and Jurni Limited’s is Z264186X. You can check this information at www.ico.org.uk
We are a Credit Broker. We are not a Funder or a Lender.
Our website address is www.leaseyourcar.co.uk
Controller of Personal Information
We and our Jurni Limited are ‘data controllers’ and ‘data processors’ of your personal information under European Union and UK data protection law.
If you enter into a contract or agreement with one of our funders or one of our suppliers of other services, then that other company will also separately be considered a 'data controller' under European Union UK data protection law. You can access the privacy policies of the other companies via their own websites.
When does this policy apply?
It also include data which we may collect through visiting our website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Where we reference that others are data controllers in the sections ’Controller of Personal Information’ and ’Who do we share your personal information with?’ you should consult their privacy policies for further information.
What do we mean by personal information?
Personal information means details which identify you or could be used to identify you, such as your name and contact details including your email address, the vehicle information including registration details, your date of birth, your marital and residential status, your employment history, your bank details and information about any agreement that we’re arranged for you. It may also include information about how you use our website and mobile applications. We will also collect your device’s IP address when you e-sign any forms or documents.
How can we keep your personal information secure?
There are some things that you must do to keep your information secure. Examples of these are below:
When you contract a vehicle through one of our funders you will be given a reference, account, or agreement number. This is used to identify the contractual agreement that you have for your vehicle. If you have contracted ancillary services through us where we have utilised a supplier other than the funder of the vehicle, such as a service, maintenance, and repair contract or an insurance product, this will have a separate agreement number. Your agreement numbers will appear in correspondence to you from the supplier. These are unique numbers and may be used to identify you when you contact us. You should therefore always keep your agreement numbers confidential
If you access our online Customer Portal which may hold information regarding quotations and order forms from us, the information supplied by you for a finance application, documents confirming your identity, address and income, agreements that you have through us, you must make sure that your access to our website, other online services, and mobile applications is secure. You shouldn’t share your log in details with anyone else. When you finish using the website, online services, or mobile app please remember to properly log out especially if others may be able to access your computer or device. This is especially important if you are using a publicly accessible computer
There is an Internet fraud practice known as ‘phishing’ which is the illegal gathering of personal information by deception. Unsolicited emails are sent to individuals from lists illegally gathered by a third party, and recipients are asked to enter or reconfirm bank or password details into a 'cloned' or illegal copy website. If you don’t know who sent you an email or you receive an email from someone you know which is odd or unexpected their email address may have been cloned. Please make sure that you satisfy yourself as to who the sender is by independently verifying their information. If it looks wrong, it probably is!
When do we collect personal information about you?
Personal information means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data and where applicable incorporates the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation.
For additional details see ’What types of personal information do we collect and retain?’ below.
In addition, we may receive personal information about you from third parties, such as:
What types of personal information do we collect and retain?
When you use our services, you’ll need to provide us with your personal details. There may be times when you’ll also provide us with details of another party to your agreement such as a partner. We won’t disclose your information to another party unless we have your express permission and we’ll always ask the third party to identify themselves.
We collect the following categories of personal information:
We will only keep your personal data for as long as we need to use it as described below ‘What do we use your personal data for?’ and/or for as long as we have your permission to keep it.
When and why do we collect ‘sensitive personal data’?
Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality, or biometric information are special categories of data requiring additional protection under the European Union and UK data protection law and is referred to here as 'sensitive personal data'. Generally, we try to limit the circumstances where we collect and process sensitive personal data. An example of where we may collect and process ’sensitive personal data’ includes a request that a communication device in a vehicle is disconnected which is not ’sensitive data’ but may imply or suggest your religion, health, or other information.
What do we use your personal information for?
The main purposes for which we use your personal information are:
When will we send you marketing?
When we have your permission, we will send you marketing communications from us or from our Partner, Jurni Limited. We do sometimes send marketing communications that include a third party’s products and services related to the supply, operation, or running of a vehicle and in respect of ancillary products, as well as our own.
We will respect your choice as to what communications you wish to receive and how these are sent.
How can you change what marketing communications you receive, how you receive them, and unsubscribe?
If you decide you would no longer like to be sent marketing communications, you can change your mind at any time. If you wish to do so, please contact us.
In addition, each marketing communication we send by email will also have an unsubscribe option which will allow you to stop you from receiving further marketing emails. You may also stop any further text messages by replying with the word “STOP”. We aim to action requests to stop being sent marketing communications within 10 working days of receiving those requests, but it is possible you will receive some marketing in the period prior to that change being made.
Please note that if you tell us that you do not wish to be sent further marketing communications, you will still receive service communications which are necessary and relate to the service or product arranged through us. If you ask us to stop sending marketing communications, please note we will retain your personal information for the purposes of indicating that you do not want to receive marketing communications.
If you wish to change how we use your personal information, including exercising your right to be forgotten, please see section ‘What are your legal rights in relation to the personal information we hold about you?’ and ‘How can you exercise your legal rights and change how we use your data?’
What is our legal basis for using your personal information?
We, and our Partner, Jurni Limited, will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons we and Jurni Limited collected and need to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:
More information on each legal basis is provided below.
If the processing of your data is subject to any other laws, then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.
How long do we keep personal information?
We and Jurni Limited will keep your information for as long as we need it for the purpose it is being processed for. For example, when you contract a vehicle with or through us, we will keep the information related to your agreement, so we can fulfil the management of the arrangement you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the contract. The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We will actively review the information we hold and delete it securely, or in some cases anonymise it when there is no longer a legal, business, or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymise your information after 6 years.
Performance of a contract with you
It will be necessary for us and Jurni Limited to use your personal information to complete a contract that you have made with us. For example, we and Jurni Limited will need to use information such as your contact details and payment information to provide you with the vehicle and/or service that you have requested and paid for.
As a credit broker and provider of ancillary products, we and Jurni Limited have a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.
Compliance with legal obligations
There are situations where we are subject to a legal obligation and need to use your personal information to comply with those obligations.
Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so.
If the basis of our processing your data is consent to marketing, you can withdraw your consent to such processing at any time, by contacting us. If you are a registered user of our Customer Portal, you can change your marketing preferences at any time in your account area.
However, if you withdraw your full consent, in some circumstances, it may mean we will not be able to provide all or parts of the services you have requested from us.
Who do we share your personal information with?
Your personal information will be shared with our Partner, Jurni Limited. We share information with them, so they can assist us in providing services to you and to understand more about you. You will only be sent marketing emails from us or Jurni Limited where you have provided your consent to those companies.
We may also disclose your personal information to the following third parties for the purpose described here:
We do not sell personal information to third parties, and we only allow third parties to send you marketing information where we have your consent to do so.
What countries will your personal information be sent to?
Your personal information may be sent to and stored by us and third parties in countries outside the country in which you are located and outside the European Economic Area and the UK. This may also be the case for your vehicle finance provider and/or ancillary service provider. You will need to check with them if you have a concern.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.
What are your legal rights in relation to the personal information we hold about you?
Under data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within one month and generally, there is no fee for making these requests. If your request is particularly complicated, we may extend the deadline for responding to three months, but we will let you know if this is the case.
We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons why we cannot grant your request. Further explanation of those rights and the exceptions to them are set out below. Details of how to exercise your rights are set out in the section below ‘How can you exercise your legal rights and change how we use your data?’
Your rights include the following:
To do this we will remove the information that identifies you from the data we hold in our active systems ('anonymise'). However, a separate and restricted copy of the identifying information will be kept for 6 years after the end of the contract to meet the obligations we have to law enforcement, national authorities, and legal proceedings.
Requesting a copy of your personal information (Subject Access Request)
Under the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679, you may request a copy of any personal data about you held by us. There is no fee for this request. If you wish to receive a copy of your information, you can make your request in writing and include the following information with your request:
Any details which may help us locate the information, which is the subject of your request, for example:
Please send your request to our Data Protection Officer.
How can you exercise your legal rights and change how we use your data?
If you wish to change how we use your personal information, please contact us by writing to our Data Protection Officer.
We will require some information to identify you, either a copy of your passport or driving licence and a recent proof of address which will only be used to process your request. We will verify your identity before processing your request.
How to get in touch with us and your right to complain to our supervisory authority?
We work hard to handle your information responsibly. If you are unhappy about the way we do this, or if you have any questions about this policy, please contact our Data Protection Officer and we hope that we will be able to resolve any concerns you may have.
However, you have a right to complain to the UK’s Supervisory Authority for data protection, the Information Commissioner at:
Information Commissioner's Office
To contact us and our Data Protection Officer you can do so by
Calling: 0151 329 2032
Or write to us at: Plan (NW) Limited trading as Lease Your Car Box Studios, 17 Boundary Street, Liverpool, L5 9UB